TERMS & CONDITIONS
General terms and conditions
This General Terms and Conditions ((hereinafter: General Terms and Conditions,
GTC) contains the conditions of the use of services (hereinafter: Service) engaged by
the User (hereinafter: Client or User), available on the
websites https://ryde.wearyourebrand.com/en operated by Delivery Tech
OÜ (Keemia tn 4, 10616 Tallinn, Harju maakond, Estonia ), e-
mail: info@wearyourebrand.com, hereinafter: Operator), on behalf of Gameplan Technology Limited
(Epworth House
24 City Road
London, England, EC1Y 1AA
Company no: 11175220, hereinafter: Seller).
If you wish to be a customer of the options offered by our Webshop, please read
our General Terms and Conditions carefully and use our services only if you agree
with all its points and consider them binding on you, as the conditions for using the
Service is the acceptance of this GTC by the User.
Details of the Service provider
Name of the service provider: Delivery Tech OÜ, seat of the service provider: Keemia
tn 4, 10616 Tallinn, Harju maakond, Estonia.
This Regulation shall be in force from 01/07/2021 and shall remain in force until its
revocation. The Service provider is entitled to unilaterally amend the Regulation. By
using the website, Users agree that all regulations relating to the use of the website
will automatically apply to them.
If the User accesses the website operated by the Service Provider or reads its
content in any way - even if he / she is not a registered user of the website, he / she
acknowledges that the provisions of the Regulations are binding on him / her. If the
User does not accept the terms and conditions, he is not entitled to view the
content of the website.
The Service provider reserves all rights with regard to the website, any detail thereof
and the content appearing on it, as well as the distribution of the website. It is
prohibited to download, electronically store, process and sell the contents or any
part of the content appearing on the website without the written consent of the
Service provider.
Registration / purchase
By purchasing / registering on the website, the user declares that he / she has read
and accepted the terms and conditions of these GTC and the Data Management
Information published on the website, and consents to the data management.
The User is obliged to provide his / her own, real data during the purchase /
registration. In case of untrue or personally identifiable data provided during the
purchase / registration, the resulting electronic contract is void. The Service provider
excludes its liability if the User uses its services on behalf of another person with the
data of another person.
The Service provider shall not be liable for any delivery delays or other problems or
errors that can be traced back to the data provided by the User incorrectly and / or
inaccurately.
The Service provider shall not be liable for any damages resulting from the User
forgetting his / her password or becoming available to unauthorized persons for any
reason not attributable to the Service provider.
The range of products and services that can be purchased
The products shown can only be ordered online. The prices shown for the products
are in GBP, they include the statutory VAT and the home delivery fee. There is no
extra packing fee.
In the webshop, the Service provider indicates the name and description of the
product in detail, and displays a photo of the products. The images displayed on the
product data sheet may differ from the actual ones and may be used as
illustrations. We are not responsible for any discrepancies due to the image
displayed in the webshop and the actual appearance of the product.
The Service provider is entitled to change the prices of the products, with the User
being obliged to pay the price published when placing the order.. If a special price is
introduced, the Service Provider will fully inform the Users about the special offer
and its exact duration. Promotions, coupons and discounts only apply to full
merchandise products!
Order process
The User can start the purchase by logging into his User account and then
navigating to the webshop page.
The User sets the number of product, products to be purchased.
The User adds the selected products to the cart. Users can view the contents of the
cart at any time by clicking on the “cart” icon.
If the User wants to add another product to the cart, select the „continue shopping”
button. If you do not want to buy another product, check the number of products
you want. You can delete the contents of the cart by clicking on the „delete – X”. To
finalize the quantity, click on the “refresh / refresh cart” icon. The User then selects
the delivery address and then the delivery / payment method.
The Service provider only accepts payment methods by credit or debit card through
the secure payment system of the financial service provider used by the Service
provider.
If there are any errors or deficiencies in the products or prices in the webshop, we
reserve the right to make corrections. In this case, we will inform the customer of
the new data immediately after recognizing or modifying the error. The User can
then confirm the order once more or withdraw from the contract.
If the payment was made before the order was confirmed and the order cannot be
fulfilled for any reason, we will inform the User as soon as possible and we will
ensure the refund of the completed payment as soon as possible (but within a
maximum of 30 days).
The final amount to be paid includes all costs charged to the Customer based on the
order summary and confirmation letter. The User receives the invoice electronically
by e-mail. The user is obliged to inspect the package before the courier upon
delivery, and in case of any damage to products or packaging, he is obliged to
request a report, in case of damage, he is not obliged to accept the package.
Subsequent complaints without minutes will not be accepted by the Service
provider! Packages will be delivered on working days between 24-72 hours.
If the Service provider does not receive the amount to be paid by the User, he / she
may contact the User at his / her known contact details - primarily by e-mail. If the
User does not pay the consideration within 14 days after the submission of the
Order, then his order is considered unsuccessful and the concluded contract is
terminated and the User is obliged to return the product already sent to the Service
Provider - at his own expense.
After entering the data, the User can send his order by clicking on the “send order”
button. The User acknowledges that the order gives rise to a payment obligation.
The User will receive a confirmation e-mail after the order has been sent. If this
confirmation is not received by the User within the expected time limit, depending
on the nature of the service, but no later than within 72 hours from the sending of
the User’s order, the User is released from the offer or contractual obligation. The
order and its confirmation shall be deemed to have been received by the Service
Provider or the User when it becomes available to him. The Service provider
excludes its responsibility for the confirmation if the confirmation does not arrive
on time because the User provided an incorrect e-mail address during the
registration or is unable to receive a message due to the saturation of the storage
space belonging to his account.
The User acknowledges that the confirmation discussed in the previous point
creates a contract. The User is obliged to take over the ordered product.
Order processing and fulfillment
Orders are processed on working days, during working hours (09.00 - 17.00). It is
possible to place an order at any time, but if the order is placed after business
hours, it will be processed on the following business day. In all cases, the Service
provider’s customer service will confirm electronically when it can fulfill your order.
The Service provider strives to fulfill the orders within an average of 4 working days
from the conclusion of the contract (general deadline for fulfillment). Delivery of the
Product is only possible in the territory of the country to which the sales activities of
the website affected by the order cover.
Based on the order and the confirmation, a sales contract is concluded between the
Service provider and the User, according to which the Service provider is obliged to
transfer the ownership of the thing (ordered product), pay the purchase price and
take over the thing. Ownership of the ordered product is transferred to the User
(customer) at the same time as the full payment of the purchase price.
If the User qualifies as a consumer in the legal sense, the risk of damage passes to
the User when the User or a third party appointed by him takes possession of the
product. In other cases, if the carrier has been entrusted by the User and the carrier
has not been recommended by the Service provider, the risk of damage passes to
the User already upon delivery to the carrier.
If the User qualifies as a consumer in the legal sense, unless otherwise agreed, the
Service provider is obliged to make the thing available to the buyer (User) without
delay, but no later than within thirty days after the conclusion of the contract.
In the event of a delay by the Service provider, the User is entitled to set an
additional deadline. If the Service provider fails to perform within the additional
deadline, the buyer is entitled to withdraw from the contract.
The User is entitled to withdraw from the contract without setting an
additional deadline, if
a) the Service provider has refused to perform the contract; or
b) the contract should have been performed at the agreed time of performance,
and not otherwise, as agreed by the parties or because of the recognizable purpose
of the service.
Right of withdrawal
The User may withdraw from the contract and return the ordered product within 14
days from the receipt of the ordered product without giving reasons.
The User exercises his right of withdrawal within the deadline if he sends his
statement of withdrawal before the expiry of the 14th day from the receipt of the
product. You can indicate this in writing or by phone at one of the Service provider’s
contact details. In the case of a written withdrawal, it is sufficient to send the
statement of withdrawal within 14 days. When notifying by post, the date of posting
or, in the case of e-mail, the time of sending the e-mail shall prevail. When signaling
by telephone, the time of signaling by telephone shall prevail. In case of sale and
purchase of several products, if the delivery of each product takes place at different
times, the User may exercise the right of withdrawal within 14 days from the receipt
of the last delivered product or product consisting of several lots or pieces.
The period open for the exercise of the right of withdrawal expires after 14 days
from the day on which the User or a third party other than the carrier designated by
the User takes over the product.
The User may exercise his right of withdrawal in the period between the date of
concluding the contract and the date of receipt of the product.
The cost of returning the product must be borne by the User, the Service provider
does not bear this cost. In case of exercising the right of withdrawal, the User shall
not be charged any costs other than the cost of returning the product.
The right of withdrawal does not apply to the User in the case of a non-
prefabricated product which has been produced on the basis of the User’s
instructions or at his express request, or in the case of a product which has been
clearly tailored to the person of the User.
After returning and inspecting the product, the Service provider will refund the
amount paid to the User as soon as possible (but within a maximum of 30 days),
including the delivery fee for delivering the product to the User, if the product is in
new condition. If the product is returned to the Service provider in used condition,
the User is not entitled to a refund of any amount.
When refunding, we will use the same payment method as the original transaction.
The User is obliged to return the goods without undue delay, but no later than 14
days after sending the notice of withdrawal to the Service Provider. Returns are
considered completed on time if the User sends the product before the deadline (so
it does not need to be received within 14 days).
The Service provider is not obliged to reimburse the User for the additional costs
resulting from the choice of a mode of transport other than the cheapest standard
mode of transport offered by the Service provider.
The refund may be withheld by the Service provider until the goods (s) have been
returned or the User has provided proof that they have been returned: the earlier of
the two dates shall be taken into account.
Other provisions
During the order, the User must provide only his / her data containing real, up-to-
date and necessary information, update them if necessary, and cooperate with the
Service provider in order to fulfill it.
It is forbidden to use the Services abusively and in such a way as to interfere with
the operation of the Service provider and other users. It is prohibited to post
content that is prohibited by law, in particular content that infringes the copyrights
or privacy rights of third parties, while using the Service.
If the Service provider, or another person within its area of interest, performs
incorrectly in connection with the sold product, the Service provider is liable under
the law of the place of order, which liability may differ from state to state. If the
customer is a consumer, you can find more information about his consumer rights
and the possibilities of claim enforcement at the following contacts:
....
For our company, the User’s satisfaction is primary, we try to handle and resolve any
objectionss, complaints or remarks related to the Service in a flexible, fast and user-
friendly way, so please contact us for the first time in case of any objections,
complaints or remarks related to the Service. Complaints regarding the provision of
the Services may be submitted to the following contact details: .... We recommend
that the User indicates in the complaint: information and circumstances related to
his complaint, his need, and contact information - this may speed up the handling of
the complaint.
You can find out more about the User’s rights at the above-mentioned contact
details.
Content uploaded or published by the Service provider and / or its partners on the
websites mentioned in the introduction, in particular copyrighted, trademarked
content, trademarks, graphics, and software, as well as software elements and
databases, is protected by law and owned by the Service provider, or its partner.
The User is entitled to use these contents free of charge, however, the use may only
be for personal purposes and only in accordance with the purpose of the Service,
other uses are only permitted with the express, prior and written approval of the
right holder. The User is not entitled, in addition to the scope permitted by the
applicable legislation, to translate, adapt, change the layout or otherwise modify all
such content, and to use the above for profit-oriented purposes.
You can find more information about the data management performed by the
Service provider in the Privacy Policy.
During its operation, the Service provider takes all reasonable technical and
organizational measures to ensure safe operation and reduce risks, however, the
typical risks of data transmission via the internet during the use of the Service, such
as data loss or unauthorized access, cannot be ruled out with absolute certainty.
The use of the Service - including the submission of the Order - may involve data
transfer costs depending on the tariff package of the internet service provider used
by the User.
In matters not regulated in these GTC, the provisions of the legislation governing the
place of order shall apply. If these legal regulations prescribe more favorable rules
for the User than these GTC, they will automatically replace the relevant provisions
of these GTC.
Should one or more provisions of these GTC become illegal or invalid for any other
reason, the validity of the remaining provisions of these GTC shall not be affected.
Date of entry into force of these GTC: 01/07/2021